Terms of use

These terms apply when you use the website shabnamlee.com and when you book a free consultation, session, intensive, retreat or workshop with PT Integrative Healing and Wellness (“we”, “us”), trading as Shabnam Lee Mental Health Therapy & Consulting. By using the site or booking with us, you agree to them.

Before therapy begins you will also receive a client agreement. If anything in that agreement differs from these terms, the client agreement applies.

Using this website

• The content on this site is for general information. It is not therapy, medical advice or a diagnosis. Please read our disclaimer.
• All text, photos, workbooks and downloads on this site belong to us or are used with permission. You may read, share links to and print pages for personal use. Please do not copy, republish or sell them without our written permission.
• Links to other websites, books, podcasts and videos are provided for convenience. We are not responsible for their content.

Free consultation

The free 15-minute consultation is a conversation to see whether working together is a good fit. It is not a therapy session. Either of us may decide that another professional or approach would suit you better, and we will tell you if we think so.

Booking and fees

• Current programmes and fees are shown on each service page and in our price list. International clients can see our international pricing.
• Fees are in Indonesian Rupiah (IDR) unless we agree otherwise in writing.
• A booking is confirmed once [payment in full / a deposit of __%] has been received [__ days] before your first session.
• Programme fees cover the sessions and materials described for that programme. Unused sessions [can / cannot] be transferred or refunded.

Cancelling or rescheduling

• Sessions: you can reschedule free of charge with at least [48 hours] notice. Sessions cancelled with less notice, or missed, [are charged in full].
• Intensives and retreats: because these days are reserved for you alone, [describe the notice period and refund terms].
• If we need to cancel or reschedule, we will give you as much notice as possible and offer a new time or a full refund for that session.

Online sessions

Online sessions take place by secure video call. Please join from a private, quiet place with a stable connection. If the connection fails on our side, we will extend or reschedule the session.

Confidentiality

What you share in therapy is confidential, within the limits set by law and professional ethics. Those limits, for example a serious risk to your safety or someone else’s, are explained in your client agreement. How we handle personal data from this website is explained in our privacy policy.

Not an emergency service

We do not provide crisis or emergency support, and messages sent through this website, email or WhatsApp are not monitored around the clock.

Our responsibility

Therapy is a collaborative process, and we cannot promise a particular result. To the extent the law allows, we are not liable for indirect losses arising from use of this website or its content.

Governing law

These terms are governed by the laws of the Republic of Indonesia.

Changes and contact

We may update these terms from time to time. The date at the top shows the latest version. For any question, email admin@shabnamlee.com.